Frequently asked questions

HAZY is a private AI character chat experience for immersive conversations, roleplay, and slow-burn stories.

You can explore characters without an account, but you must create an account or sign in before starting a conversation. This protects HAZY from automated abuse and keeps chats, memories, and Gem balances attached to the correct account.

Blue Gems are used first because they expire with their billing period. Red Gems are used only when there are not enough Blue Gems, and purchased Red Gems never expire.

Blue Gems come with an active subscription. They are added each month, used before Red Gems, and work with every supported model.

Red Gems are the permanent balance. They can be purchased or earned, never expire, and remain available after a subscription ends.

No. Each monthly Blue Gem allocation is tied to its billing period and expires at the end of that period. Yearly subscriptions are billed upfront, but their Blue Gems are still delivered month by month.

No. Red Gems are permanent and do not expire. When both balances are available, Blue Gems are used first.

A yearly plan is charged once for the full year. The advertised monthly amount is the yearly total divided by twelve; it is not a monthly charge.

Your plan still grants its Blue Gem allowance each month. Cancelling stops the next renewal, while the current paid period remains active.

Yes. Open the billing controls on the Gems or Plans page. Upgrades take effect immediately after successful payment, and Stripe credits unused time before charging the prorated difference. Blue Gems are adjusted for the remaining paid period rather than granting a second full allowance.

Downgrades and yearly-to-monthly changes take effect when the current paid period ends. There is no immediate refund, and your current plan, memory, and monthly Blue Gem allowance remain unchanged until then. Cancellation also takes effect at the end of the paid period.

You can replace a scheduled plan change by selecting another plan. Cancellation is scheduled for the end of the current billing period, and you can resume before it ends.

A monthly-to-yearly change takes effect immediately when it does not reduce your plan benefits. Stripe credits unused monthly time and charges the yearly price upfront. Blue Gems continue to arrive monthly, not all at once.

A yearly-to-monthly change waits until the paid annual period ends. There is no immediate refund, and the existing yearly plan continues until that date.

Some payment methods remain pending while Stripe confirms them. Keep the payment receipt and refresh the Gems page after confirmation. If the payment is marked paid but the balance is still missing, contact support with your account email, payment date, and Stripe receipt or invoice ID.

Auto Memory automatically keeps important details stated by you. Saved Memories are details you choose to keep, while Pinned Messages preserve the exact original message.

Smart Recall helps find related memories even when your wording changes. Every memory belongs only to its current chat and is not shared with other conversations.

No. Automatic, Saved, and Pinned memories belong to the current chat. Separate chats with the same character do not share memories. Larger memory limits can use more Gems because more conversation context is sent to the model.

Checkout uses Stripe's hosted payment flow, so your full card number is entered directly with Stripe rather than sent through HAZY's servers.

You can continue with Google or receive a one-time code by email. Successfully entering the code verifies access to that email. Sign-in opens in a dialog without leaving the current page, so your current character and unfinished draft stay in place.

Refund requests are reviewed using the account and payment record. Contact support with your account email and payment date; never send a full card number.